Halo card call center, provide the necessary information
Telkomsel is the largest provider in Indonesia providing the best service including Halo card call centers. Services are provided using different modes or media for user convenience. There is hope that various obstacles or necessary information can be provided quickly and easily.
It turns out that although there are many Telkomsel users, and some have even been for years. It turns out that there are still difficulties for customers when using its call center services for a variety of reasons. As a loyal user or new customer, you should understand how to contact CS and what the benefits are.
Customers need call centers halo cards to get a variety of important information. The information obtained is more accurate because it comes from telkomsel itself. So, he can be trusted, clearly and does not need time because the answer is also very quick.
Short information about Halo Telkomsel tab
You may be familiar with Halo cards owned by the largest provider company in Indonesia, Telkomsel. The type of service provided is really a little different because it is postpaid or used to pay later. More details in obtaining a Halo card can be seen in a brief overview below.
- What is a Halo card?
Map Halo is a postpaid online service provided by Telkomsel for all its loyal customers. You can use it 24 hours as well as on various networks both 2G, 3G, 4G and the latest 5G prepared. There is also a Call Center Halo card service that can be used to find official information.
- How to pay bills
Since the payment system is postpaid, you can use it first and get paid later. You will receive an invoice at the end of each period in detail and in accordance with use. There are many choices of payment methods such as ATM, Internet banking, Moj Telkomsel, GraPARI, Indomaret, Alfamart, LinkAJA, MyGraPARI and others.
- Customers halo card
In the call center of the Halo card, questions are often asked about who can be the buyer. Anyone can register as a customer, both new and old Telkomsel users. The requirement is that you must doyour activities with accompanying data such as KTP, KK or other required data.
- How to register for a buyer
Registration information is also often requested because she is interested in becoming a buyer. It is not difficult for you to register on Telkomsel’s registration channel such as GraPARI. It can also be on other official channels such as Telesales, Telkomsel Web-based and various partners both offline and online.
Number of call center halo cards that customers can contact
The importance of the Halo card call center function is that at least you need to know the number that can be contacted. If you want to use the service at any time, you don’t have to be confused about the service again because it’s already stored in your contacts. Here are some numbers and guides on how to use the services from Telkomsel Map Halo.
- Special number for Telkomsel customers
Telkomsel customers can contact 188 directly at any time for a 24-hour period every day. For those who own a postpaid card such as Halo, it will not be charged or completely free. However, prepaid card users such as Sympathy, Loop and Kartu AS are charged rp300/phone.
- FREQUENTLY ASKED QUESTIONS NUMBERS
If you have general questions or are not Telkomsel customers, you can contact 080 718 118 11. There are charges of calls such as local calls so there’s no need to worry if it’s known for a lot of billing. You are directly connected to the call center of the Halo card and you can ask questions at all.
- Numbers for users abroad
In addition to the above two services, Telkomsel also provides special services for customers from abroad. Customers can make phone calls from abroad with a special number so that they do not charge at all (free of charge). Just call +62 8110 000 333 and the service works 24 hours a day.
- Non-phone number service
In addition to using a phone number, you can also use other services such as e-mail. Some options for contacting a call center include:
- Facebook : Facebook.com/Telkomsel
- Twitter : Twitter.com/kartuHalo
- Email : cs@telkomsel.co.id
You can also come to GraPARI directly during business hours to get complete information.
Examples of information that customers can ask if they are contacting a call center
Anyone can contact the Call Center of Halo cards regardless of whether they are already customers or not. Any information requested will definitely be answered by customer service as much as possible. If you’re confused about what information will be posted, check out some examples of customer questions below.
- Disorders that are experienced
If you have problems such as a number that cannot be reached, difficulty registering internet packages ordifficulty finding other people’s kilograms. Then you can immediately contact CS with various numbers as needed. Thus, the disorder can be resolved immediately and you feel comfortable when you use it again.
- Several ways to check
Information on several ways of checking can also be done to contact the call center of the Halo card. For example, how to check your own number, check accounts, check transactions, check offers and others. Don’t forget to take notes so you don’t have to ask for the same thing continuously from CS.
- The latest promotion for users
Customers can also cater to CS services to get the latest profitable promotions. For example, there are savings promo packages, so it’s a shame if you don’t use it to make your bills cheaper. Do not hesitate to ask about interesting promotions so as not to miss out later.
Advantages of using halo card call center services
Telkomsel has deliberately provided halo card call center to provide customer satisfaction. There is hope that all information and various obstacles can be solved by contacting this service. The abundance of benefits provided is impossible to explain all of them and below are some of the most important benefits.
- Complete and clear information
Finding information related to a used card is sometimes not easy for a variety of reasons and reasons. However, by using this service, you will get information easier, faster, complete and clearer. Because the information obtained is sourced directly from the company, not from other media.
- Problem or problem solved
Professional and experienced customer service will help you overcome various problems or obstacles. So don’t hesitate to contact our service because whatever the problem is, it can be solved. For example, not knowing the last check of transactions, forgetting their own number, difficulty registering, temporarily blocked card and various other obstacles.
- He could complain.
We are always open to various reviews, suggestions and complaints from customers in order to maintain quality. You can file a complaint by contacting the Call Center in different ways. So just convey it using good Indonesian, courteous, clear and understandable by customer service.
In Indonesia, Halo card holders are already very numerous and evenly distributed in different regions because the network is very good. To improve the service, as well as maintain customer satisfaction, special services are provided. Customers are given the freedom to contact the Call Center of Halo cards if they need information or solve various problems.