Axa Mandiri General Insurance Call Center Service Information
AXA Mandiri call center is a service that is offered as a form of making it easier for any customer to get information. Insurance issues that are very important require a clear and transparent flow of information. For ordinary people, insurance is indeed considered quite complicated. Especially with the obligation to pay it which is considered burdensome.
But in reality, insurance offers guarantees when you unexpectedly experience bad things. This is a form of prevention so that you do not have to worry in the future. Insurance services also provide security at a certain level. So, it can be said that it is very helpful in solving various issues related to security.
Insurance policies are sometimes difficult to claim, especially if some procedures are still missed. Customers will usually find it difficult to apply for the claim if necessary. But when you call the call center, you can get some information. In addition, the task of the call center also provides the information that customers need.
As one of the insurance service providers, AXA provides services to every customer. The AXA Mandiri call center is also a form of facility offered to meet any demand. This makes it easier for everyone not to have to come to their branch office.
Information about AXA Mandiri Insurance
Indeed, financial service providers have long developed and offer various services to the public. In addition, financial services such as investment financing, lending and insurance are in high demand. This is because not many institutions are willing to provide these services because they are considered full of risks.
AXA Mandiri is also a financial services provider operating in various service sectors, including an insurer. AXA Mandiri call center is given to quickly meet these needs. Providing information services regarding policies and conditions when submitting a claim to an insurance policy.
Actually, this company has been established for a long time, just since 1817 in Paris, where financial service providers began to appear. Because it continued to grow rapidly through acquisitions, it changed its name. 1985 was the year in which AXA became the official name, along with the acquisition of the Drouot Group.
This insurance company then developed all over the world, including Indonesia. In Indonesia, AXA is working with Mandiri to strengthen its market network. No wonder there are more than 1300 branches in Indonesia. Linked to having 2300 financial advisors in different cities.
The large number of branches established aims to offer everyone the opportunity to take out insurance. In addition, there are many things that need to be insured, from health to other valuable assets such as vehicles. This insurance will be very useful when needed when the customer experiences unexpected things.
AXA Mandiri Call Center Service
As a form of care for each of its clients, AXA Mandiri offers call center services in various forms. The call center can help you when you experience problems with claims, claims changes, and other services. The method is quite simple by calling in working hours on the number (021) 3005 999.
- AXA Standalone SMS
One of the services that customers can use is via SMS. Unlike complaint conversations, you can enjoy services via SMS for 24 hours. This is more useful when you need something at certain times outside of working hours. For example, experiencing bad things and wanting to claim insurance.
You can send an SMS to the number 67999 with the number that is registered. Make sure you have registered your personal number to facilitate the verification process. But unfortunately, this SMS service is only accessible to Indosat and Telkomsel providers. While one number is only used for one policy number.
- AXA Standalone Quick Response
Another service that can be used in addition to the AXA Mandiri call center is called Quick Response. But unfortunately, this service can only be done for customers who are located in the Jabodetabek area. For customers who live in the area, please contact (021) 3005 8788 on working days and hours.
This service is quite unique by simply calling the number (021) 3005 9999 and getting important information. For example, number 11 to find out the price of the unit, number 1423 about information about changes in the policy data, and so on. This service is very useful for people with a high level of activity.
Address of AXA Mandiri Head Office
If you are not satisfied with AXA Mandiri’s call center services, you can go to the head office. The head office is located in Jakarta, the only one being Jl. Prof. Dr. Satrio Kav. 18 Copper City. You can visit AXA Tower GF Floor on weekdays from Monday to Friday.
However, if you want to send a particular complaint, it can be sent to the same address, but addressed to Up. Complaints management unit AXA Financial. You can file various complaints related to insurance matters. For example, if you submitted data changes but did not respond.
For customers in East Java and surroundings, it is not necessary to go to Jakarta. This is because a branch office has also been set up in Surabaya to deal with complaints from every customer. The address is at Jl. Polisi Istimewa No. 32-38 Darmo which is quite easy to reach.
Therefore, you don’t have to worry when there is a problem at an inopportune time. There are several branches that can easily be addressed. Service through calls can also be done so that customers get solutions quickly. The service will later help in solving the problem being experienced.
AXA Mandiri Insurance Policy Products
As a financial service provider, many products are of course offered to everyone. Therefore, the AXA Mandiri call centre must provide detailed information services for each policy product. This service is in the form of premium obligation information to information about the conditions required in insurance.
Many financial services are offered, from non-life insurance to special insurance. Each insurance service certainly has its own claims procedure, although it’s not much different. But for people who are new to the insurance world, the difference is quite confusing. It’s not even uncommon for them not to understand.
The presence of the AXA Mandiri call center to provide information services to potential customers so that they choose the right insurance. In addition, insurance is an attempt to prevent bad things from happening in the future. The mistake of choosing insurance will certainly make customers suffer losses because they don’t get proper compensation.
In addition, it is necessary to understand that this service is not only for individuals, but can also be used in groups. For example, for a company that wants to keep every asset, so that it is compensated in the future when it suffers damage. This allows the owner of the business to calmly think about running the business.
Although there are several ways to get such information services, you need to make a call on an official line. The goal is not to be exposed to fraud on behalf of the company. It’s also worth remembering that this service is free to some extent. That is why the AXA Mandiri call center is very useful for customers.