The call center is also used for transactions : Diagram

Customers need to get to know the Permata call center more closely

The Permata call center must be very useful when used by customers. This is because regulations in the banking world are not as simple as they imagined. When a person has not been fighting in the banking world for a long time, confusion in various aspects must be felt. It is not a good decision if the confusion is thought out by itself.

After all, confusion in one’s own thinking will not solve the problem. Even a search on the Internet does not fully respond. In these conditions, the best way to do this is to contact the call center. If you contact a call center, you will definitely get a detailed answer.

But now most customers never know when is the right time to contact a call center. Do not contact the gems call center when you have a problem. Cs provides several banking services, so you can contact him when you need these services.

Various services are available in its call center

Customer complaint service is the first function when calling a permata. This is the most common type of service in a call center. Most people even think that this is the only advantage of the existence of PermataTel. The complaints that you can discuss yourself are different. The first complaint concerns a lack of funds.

If you think that any funds have disappeared from your balance, please contact Permata’s call center for other purposes. PermataTel can also be contacted if you have any questions about the various services provided by Permata. Telephone questioning could reduce the time of arrival at the bank.

You can also contact this call center if you have various problems with your ATM card, such as missing or swallowing. With such problems, the CS will temporarily block your ATM card, reducing the possibility of using the card by irresponsible people.

The Permata call center can also be used if you want to learn general information from banking. The first searchable information relates to the balance. Just by answering a few questions, the balance from your account will be mentioned. In addition to the balance, the amount of the last transaction shall be indicated.

Some product information can also be obtained if you contact them. In fact, the gems themselves have a lot of product services. These product services, such as savings and credit cards. In addition, there are also product services that are not very common, such as current accounts, loans, deposits.

If you are in a new city and are not yet familiar with the city, it is also necessary to contact the gems call center . By contacting him, you can find out the nearest Permata branch, which makes it easier to make trouble. CS will also answer a question about the latest exchange rates.

The call center is also used for transactions

In addition to providing different types of information, call centers can also serve for different types of transactions. One of the most common transactions that can be made through PermataTel is a transfer. The transfer itself does not only take place to the first partner banks. The transfer can also be made to another bank.

In fact, the gems call center also provides the function of transferring to digital wallets such as OVO and DANA. Some bills and purchases can also be paid through the call center. One of the most common payments through PermataTel is credit card payments. In doing so, it is necessary to prepare two data.

The first data is account data, and the second data is credit card details. Account details are used as the party that will pay, while credit card details are used as the bill to be paid. Some installments can also be paid through this call center. The installments themselves are like FIF and ACC.

In fact, other types of financial instalments can also be paid. However, make sure that finances are official finances in Indonesia. If this is not official, PermataTel may not provide a financial function of direct payment. For this type of financing, the CS will propose transactions in the form of regular transfers.

Some bills can actually be paid through PermataTel. The accounts themselves are very diverse, such as PAM up to Telkom. In fact, bills from education costs to electricity can also be done through a call center. When paying bills, make sure that the required data is answered correctly. If this is wrong, it may happen that the payment is even the wrong goal.

As a result, the money you spend doesn’t even pay the bill. Finally, the existence of a call center will also help with the purchase of a few things. One of the most likely is electronic impulses. However, make sure that the number you entered is correct. In addition, Permata Tel will also help with foreign exchange purchases.

How to contact the Permata call center

Contacting the call center itself is not a complicated matter. Surely everyone can contact him on their own. To contact PermataTel, there are different numbers when you are at home and abroad. This is because there are different costs that need to be incurred. If you are abroad, the plan used is interlocal.

If you contact in the domestic market, there are three options depending on the type of service you have. The three types of options include PermataTel, Priority Banking, and Preffered Banking. PermataTel is the most common type because anyone can use it. However, priority and early banking is reserved only for a select few.

Priority banking is only for clients who have met the criteria and fall into the priority category. As for preffered banking, only customers with premium services can contact it. To contact the call center of Permata Tel,  you can call 1500-111. For the Priority Banking service itself, you can call 1500-100.

As for the pre-provided banking services, you can call 1500-110. This figure is certainly different when communication is to take place abroad. However, the division is still the same. When contacting abroad, it is also necessary to find out whether to use PermataTel, Priority Banking or Preffered Banking.

For gemTel, the overseas number is +6221-1500-111. For priority banking itself, the overseas number is +621-1500-100. Finally, the predetermined bank overseas number is +6221-1500-110. You can call all these numbers freely for 24 hours. With it, it will also be possible to solve the problem in the early morning hours.

Contact is not only done by phone

Contacting the gems call center is not only possible by phone. There is an alternative way if you don’t have electronic credit in stock. The first way to do this is through email.

Permata Bank itself has an official email service at care@permatabank.co.id. If you contact him, you will receive a free reply. However, the waiting time for communication via email is of course slower than direct use of the phone.

If you want to be simpler, you can also contact him through social media. You can find Permata Bank’s official social media on Twitter with @PermataCare account. On Twitter, you can contact the account either by direct message (DM) or by mentioning questions about the account.

Don’t hurt yourself by not using call center devices when facing obstacles in the banking world. Of course, this will be an unpleasant experience, given that contacting the call center yourself is not really a complicated matter. Therefore, do not forget to save contacts from the call center on your phone  .

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